Every call checked against your script
Call Trace transcribes each conversation, compares it with your scenario, and shows which stages were completed, which were missed, and where the agent went off script. The whole call flow — not a sample.
- No credit card
- Live in one day
- Upload recordings or use the API
Agent: Good afternoon, my name is Anna, I'm calling from the support team...
Customer: Yes, I'm listening.
The agent handled the introduction and closing well, but only partially explored the need and skipped a required offer phrase.
Manual QA hears a handful of calls out of a hundred
A QA team physically cannot listen to the whole flow. Quality is judged by a sample, and mistakes live inside calls for weeks.
While only a sample is reviewed, the same mistake repeats across dozens of conversations.
Blind spots
Only a fraction of calls is reviewed — nobody hears the rest.
Skipped stages
Mandatory wording and script steps disappear without a trace.
No clear picture
It's unclear at which stage and with whom the conversation breaks.
Late reaction
Managers learn about a problem after it has already cost conversion.
100% of calls checked against your scenario
The platform transcribes the call, separates agent and customer, and compares the conversation with your script — step by step.
Script-based review
Every conversation is checked against your scenario, not abstract criteria.
Mandatory stages and phrases
The system verifies whether legal and sales wording was actually said.
A score for every call
Call quality summarized in a single number.
Stage-by-stage breakdown
See which step was completed, partial, or missed.
Agent and team analytics
Compare agents, queues, and campaigns to find weak spots.
API and uploads
Send calls automatically or upload files manually.
From recording to insight in four steps
Send your calls
Upload recordings or connect the flow via API.
The system analyzes
Transcription, speaker separation, and script matching.
Every call gets a score
With a stage breakdown: passed, partial, missed.
You see the whole picture
A dashboard across agents, teams, scripts, and campaigns.
Built for your industry
Every team has different scripts, compliance rules, and quality goals. Call Trace scores what matters in yours.
BPO / Outsourcing
Score 100% of client calls without growing your QA team.
Healthcare
Check every patient call for required steps and empathy.
Financial Services
Verify mandatory disclosures on every call, not a sample.
Retail & Ecommerce
Keep agents on script when peak-season queues spike.
Debt Collection
Catch prohibited phrases and missing warnings on every call.
Sales Teams
See where your script loses deals and coach from real data.
Customer Support
Resolve more issues on the first call, in less time.
Pay for volume, not features
Every package includes the full product. You only choose how many prepaid analysis minutes to buy.
Included in every package
- Call transcription
- Script-based call scoring
- Stage-by-stage script breakdown
- Teams, queues, and agents
- Scripts and script versioning
- Analytics dashboard
Growth
10,000 min
$0.03/ min
Valid for: 45 days
For pilots and small teams
Business
50,000 min
$0.02/ min
Valid for: 60 days
For steady call volume
Scale
100,000 min
$0.018/ min
Valid for: 90 days
For larger operations
Pro Volume
250,000 min
$0.014/ min
Valid for: 120 days
For high-volume teams
Enterprise
500,000 min
Valid for: Custom
Custom volume and terms
Minutes are deducted as calls are processed. Buy another package anytime or contact us for a custom volume agreement.
Frequently asked questions
Understand how your calls really work
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