1. General information
Call Trace provides AI-assisted tools for call transcription, script comparison, quality review, and operational analysis. The service is provided for business evaluation and operational support.
2. No professional advice
Call Trace does not provide legal, compliance, employment, financial, medical, or other professional advice. Outputs should not be used as the sole basis for disciplinary, legal, compliance, or customer-impacting decisions.
3. AI and transcription limitations
- Transcripts may contain recognition errors, speaker attribution errors, omissions, or language-specific inaccuracies.
- Scores and recommendations depend on script configuration, audio quality, model behavior, and available context.
- Required phrases, objections, sentiment, compliance signals, or stage completion may be classified incorrectly.
- Human review remains necessary for important decisions.
4. Recording and consent responsibility
Customers are responsible for ensuring that call recording, storage, transfer, transcription, and analysis are lawful in the jurisdictions and contexts where they operate.
5. External services
The service may depend on third-party infrastructure and integrations. We are not responsible for third-party outages, policy changes, or failures outside our reasonable control.
6. No guarantees
We do not guarantee uninterrupted service, complete accuracy, specific business outcomes, regulatory compliance, or suitability for a particular use case.
7. Contact
Questions about this Disclaimer can be sent to support@call-trace.com.