Call script analysis

Automatically verify whether agents follow the script in every call

Upload call recordings and get a clear analysis of which script stages were completed, which were missed, where the agent deviated from the scenario, and why it happened.

Request demo See sample analysis

Monitor 100% of conversationsBuilt for call centers, collections, and sales teamsA clear breakdown for every call

100%

conversation coverage

24+

metrics per call

1 view

single-screen review

Call review

Call #SC-240318

Script compliance at 82%

Score

Script stages

5 checkpoints

Greeting and identificationPassed

Needs discoveryPartial

Mandatory offer wordingMissed

Objection handlingPassed

Next step and agreement capturePassed

Transcript

Agent: Good afternoon, my name is Anna, I'm calling from the support team...

Customer: Yes, I'm listening.

Agent: I'd like to quickly clarify the current situation and suggest the next step...

Summary

The agent handled the introduction and closing well, but only partially explored the customer's need and skipped a required offer phrase. That lowers the score and affects conversion at this stage.

Who it's for

For teams that run conversations by script and need systematic quality visibility

Call center

For teams that need to monitor script compliance across a large volume of inbound and outbound calls.

Collections

To track mandatory stages, required wording, and conversation discipline in every interaction.

Outbound sales

To evaluate sales structure, stage completion, and script consistency across agents.

Support

When agents need to follow a consistent conversation standard and avoid missing mandatory steps.

QA / Quality teams

To replace manual sampling with transparent monitoring across the full conversation flow.

Problem

Manual QA covers too few calls

Managers and QA teams cannot listen to enough conversations. As a result, agent mistakes go unnoticed, mandatory stages get skipped, and quality is assessed on samples instead of the full stream of calls.

Where quality gets lost

When the team reviews only a sample, script deviations surface too late. By then the same mistake may already have repeated across dozens or hundreds of calls.

Only a small fraction of calls gets reviewed

Agents skip critical script stages

It is unclear where the conversation breaks

Managers see the issue too late

Solution

Review 100% of calls against your script

The platform automatically transcribes each call, identifies agent and customer turns, compares the conversation to your script, and shows which steps were completed or missed.